What is VoIP?

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VoIP is, or Voice over Internet Protocol, a new form of digital telephone service in which calls are sent and received over the Internet. To utilize Voice over IP phone systems, all users need is a high speed Internet connection and a VoIP phone service provider.

VoIP service providers offer many highly advanced, next generation calling, texting, video, and conferencing features. Often these features are included, and are valuable assets every step of the way throughout your specific communication needs. Traditionally, many of the calling features now included with VoIP phone services were exercised by a human being operating a switchboard. Directing call traffic appropriately is vital to the success of any business. With Voice Over IP solutions, many of them are customizable to put your business at the pinnacle of efficiency and professionalism. Network features are designed to make sure your business never misses a beat – keeping your infrastructure at the tip of your fingers at all times.

How do VoIP phones work compared to a landline phone?

You won’t even notice a difference. When making a call using your VoIP phone service, you pick up your phone like normal, dial the number you want to reach, your phone connects to the PSTN, and connect using your internet connection instead of a traditional circuit board landline.

Traditional landlines work by transferring analog voice signals over copper wires. While Voice over IP works by converting analog voice into digital data packets and transmitting it over the internet.

What to Look for in VoIP Providers:

When shoppers ask which is the best VoIP service or who are the best VoIP providers, no two answers will ever be the same. Keep in mind, that the best service for one individual or business, might not be the most ideal for you. It’s all about finding a VoIP provider that can cater to your specific needs. Users should consider these factors when comparing VoIP providers:

1. Support – is there support offered? What are the support options and where is the center based.

2. Reliability/Down Time –  How often is the system scheduled to be down for upgrades and maintenance?

3. Quality of Service – Be sure the provider is able to deliver the high quality calls at all times.

4. Versatility –  Look for a provider who is able to grow and shift along with you and your needs.

Once familiarized with VoIP services,  hone in on what these features can do for you and how to transition to the next level. First and foremost, is cost – a universal concern for anyone. Check the provider’s plans and pricing and be sure they’re the most cost efficient for your calling needs. There is also quality & reliability, portability, customer support, and a satisfaction guarantee; all key factors that may be clinchers or deal-breakers when going through the process.


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